RETURN POLICY
At Asante Signs, each of our products is made to order with care and precision. Because our signs are custom-made, all sales are considered final.
However, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your item. We’ll gladly work with you to make it right—whether that means a replacement or a refund.
To report an issue, please email us at [your email] with your order number and photos of the item.
Please note:
- Custom orders cannot be returned or exchanged due to change of mind.
- We are not responsible for shipping delays or errors caused by incorrect addresses provided by the customer.
Thank you for supporting our small business and understanding the nature of handmade, custom work.
Let me know if you'd like to offer store credit, modify the time frame, or include shipping return instructions.
Frequently Asked Questions
Frequently Asked Questions
1. What materials do you use for your signs?
We primarily use high-quality two-tone HDPE plastic, wood, and metal finishes. These materials are durable and weather-resistant, perfect for both indoor and outdoor use.
2. Can I customize my sign?
Yes! All of our house number signs and décor products are custom-made. You can choose the size, font, color, and layout. If you have something unique in mind, feel free to contact us—we love custom requests.
3. How long does it take to receive my order?
Our current turnaround time is typically 5–10 business days for production, plus shipping time. We’ll send you tracking information once your item ships.
4. Do you offer local pickup in Edmonton?
Yes, we offer free local pickup in Edmonton. You’ll receive a notification when your order is ready and instructions for pickup.
5. Do you ship across Canada?
Absolutely! We deliver anywhere in Canada. Shipping rates are calculated at checkout.
6. What is your return policy?
Since our products are custom-made, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 7 days and we’ll make it right. See full return policy.
7. Do you offer bulk or wholesale orders?
Yes! We can fulfill bulk or custom group orders for builders, businesses, or events. Contact us directly to discuss pricing and options.
8. Can I see a sample before ordering?
While we don’t offer physical samples, we can provide digital mockups of your design upon request before production.
The point of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.
Customer Information & Secure Payments
At Asante Signs, your privacy and security are extremely important to us. Our website is powered by Shopify, one of the most trusted and secure e-commerce platforms in the world.
Safe & Secure Checkout
We use industry-standard encryption (SSL) to protect your personal information during checkout. This means your payment and personal details are encrypted and transmitted securely.
We accept all major payment methods, including:
- Visa, Mastercard, American Express
- Apple Pay, Google Pay
- PayPal
- Shopify Payments
Your payment information is never stored on our servers and is processed only through secure, PCI-compliant payment gateways.
Customer Information
We collect only the necessary information to fulfill your order—such as your name, address, email, and payment details. Your personal data is never shared or sold to third parties.
You can shop with confidence knowing your information is protected every step of the way.
If you have any questions about security or how your information is used, feel free to contact us.